Join our community
Subscribe for exclusive updates and unlock special offers tailored just for you.
Terms of service
# Terms of Service – Apollo Direct UK
**Last Updated: February 23, 2026**
## 1. Acceptance of Terms
By accessing and using the Apollo Direct UK website (www.apollodirectuk.com), including our Shopify store, TikTok Shop, and associated platforms, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, you must not use our services.
Apollo Direct UK ("we," "us," "our," or "Company") reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following such modifications constitutes your acceptance of the updated Terms.
---
## 2. Eligibility
You must be at least 18 years of age to purchase from Apollo Direct UK. By making a purchase, you represent and warrant that:
- You are of legal age to enter into a binding contract.
- You have the authority to use the payment method provided.
- You are not prohibited by law or these Terms from using our services.
We reserve the right to refuse service to any person for any reason at any time.
---
## 3. Products and Services
### 3.1 Product Categories
Apollo Direct UK sells the following categories of products:
- **Viral Gadgets**: Tech accessories, smart home devices, and trending electronics sourced via dropshipping.
- **Aera Luxury Apparel**: Minimalist clothing, hoodies, tees, and fashion items via print-on-demand and wholesale suppliers.
- **Aera Signature Fragrances**: Premium dropship and white-label perfumes and scent products.
- **AI-Personalised Gifts**: Custom artwork, prints, canvases, mugs, and home décor created using AI design tools and print-on-demand services.
### 3.2 Product Descriptions
All product descriptions, images, and pricing are provided "as is" without warranty. We strive for accuracy but do not guarantee that product descriptions, images, pricing, or availability are error-free. If a product is listed incorrectly, we reserve the right to refuse or cancel any order.
### 3.3 Availability
Products are offered subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue products at any time without notice.
---
## 4. Ordering and Payment
### 4.1 Order Placement
When you place an order, you are making an offer to purchase products on the terms stated on our website. We reserve the right to accept or reject your order for any reason, including but not limited to:
- Suspected fraudulent activity.
- Payment processing errors.
- Product availability issues.
- Shipping restrictions to your location.
### 4.2 Payment Methods
We accept payment via:
- Credit and debit cards (Visa, Mastercard, American Express).
- PayPal and other payment gateways integrated with Shopify.
- Other methods as displayed at checkout.
All payments are processed in British Pounds (GBP) unless otherwise stated. You are responsible for all currency conversion fees charged by your financial institution.
### 4.3 Payment Authorization
By submitting payment information, you authorize Apollo Direct UK and our payment processors to charge your account for the full purchase price, including applicable taxes and shipping. You agree that your payment method will be charged immediately upon order confirmation.
### 4.4 Price Changes
Prices are subject to change without notice. The price you pay will be the price in effect at the time your order is confirmed, not at the time you add items to your cart.
---
## 5. Shipping and Delivery
### 5.1 Shipping Policy
- **Standard Shipping**: Free on all UK mainland orders. Delivery typically takes 3-7 working days.
- **Express Shipping**: Available at checkout for additional fees.
- **International Shipping**: Limited to select countries. Duties and customs charges are the responsibility of the customer.
Delivery dates are estimates only and are not guaranteed. We are not liable for delays caused by external factors (weather, carrier delays, customs).
### 5.2 Dropshipping and Supplier Fulfilment
As a dropshipping business, Apollo Direct UK does not hold physical inventory for all products. Orders are fulfilled by our suppliers. Delivery times may vary depending on supplier stock and location. You will receive tracking information via email once an order is dispatched.
### 5.3 Risk of Loss
Risk of loss passes to you upon delivery to your address. Once an order is marked as delivered by the carrier, Apollo Direct UK is not responsible for loss, theft, or damage.
---
## 6. Returns, Refunds, and Exchanges
### 6.1 Return Eligibility
Unopened, unused items may be returned within **14 days** of delivery for a refund or exchange, subject to the following conditions:
- Items must be in original condition with all packaging and documentation.
- Return shipping costs are the responsibility of the customer (unless the return is due to our error or a defective product).
- Custom AI-personalised gifts, print-on-demand items, and made-to-order products are **non-returnable** unless damaged or defective.
- Fragrances and beauty products may not be returned for hygiene reasons unless defective or damaged upon arrival.
### 6.2 Defective or Damaged Products
If a product arrives damaged or defective, please contact us within **48 hours** of delivery with photographic evidence. We will provide a replacement or full refund at our discretion.
### 6.3 Return Process
To initiate a return:
1. Email support@apollodirectuk.com with your order number and reason for return.
2. Obtain a return authorization number and return shipping address.
3. Ship the item securely with tracking.
4. Once received and inspected, refunds will be processed within 7-10 working days.
### 6.4 Refund Method
Refunds will be credited to your original payment method. Please allow 7-14 working days for the refund to appear in your account, depending on your financial institution.
### 6.5 Exclusions
The following items are **non-refundable**:
- Clearance or sale items (unless defective).
- Personalised or customised products (unless defective or damaged upon arrival).
- Items damaged by misuse or negligence.
- Items used or washed after delivery.
---
## 7. Warranties and Disclaimers
### 7.1 As-Is Products
All products are sold "as is" unless otherwise stated. We do not warrant that products will be fit for your specific purpose or meet your expectations beyond what is explicitly stated in product descriptions.
### 7.2 Supplier Warranties
Products sourced from suppliers (dropshipping, POD, and white-label items) come with any manufacturer warranties included. Apollo Direct UK does not provide additional warranties beyond those of the manufacturer.
### 7.3 Limitation of Liability
To the fullest extent permitted by UK law, Apollo Direct UK shall not be liable for:
- Indirect, incidental, consequential, or punitive damages.
- Loss of profits, revenue, data, or business opportunity.
- Damages exceeding the original purchase price of the product.
- Delays, delivery failures, or product unavailability due to circumstances beyond our control.
---
## 8. Intellectual Property
### 8.1 Company Content
All content on the Apollo Direct UK website, including text, images, logos, designs, trademarks, and other materials, is the property of Apollo Direct UK or its suppliers and is protected by UK and international copyright and trademark laws.
### 8.2 User-Generated Content
By submitting reviews, photos, or other content to Apollo Direct UK (including via social media), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for promotional and commercial purposes without compensation.
### 8.3 Aera Brand
Aera is a registered trademark of Apollo Direct UK. Unauthorized use of the Aera brand name, logo, or designs for commercial purposes is prohibited.
### 8.4 AI-Generated Content
AI-personalised gifts are generated using AI design tools and are unique to each customer. You own the final printed product but not the underlying AI models or processes used to create it.
---
## 9. User Conduct
You agree not to use the Apollo Direct UK website for any unlawful or prohibited purpose, including:
- Violating any applicable laws or regulations.
- Infringing on intellectual property rights of third parties.
- Submitting false, misleading, or fraudulent information.
- Engaging in harassment, abuse, or threatening behaviour.
- Attempting to access unauthorized areas or disrupt website functionality.
- Reselling products without authorization.
- Using automated tools (bots, scrapers) to access or extract data from our website.
---
## 10. Third-Party Links and Services
Apollo Direct UK may link to third-party websites and services, including:
- Social media platforms (TikTok, Instagram, Facebook).
- Payment processors and shipping carriers.
- Supplier websites and integrations (Shopify, Printful, BeautyFort, etc.).
We are not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party services is governed by their own terms and privacy policies.
---
## 11. Data Protection and Privacy
Your personal data, including name, address, email, and payment information, is collected and processed in accordance with our Privacy Policy. By using Apollo Direct UK, you consent to our collection and use of your data as described in the Privacy Policy.
---
## 12. Account and Login
If you create an account with Apollo Direct UK:
- You are responsible for maintaining the confidentiality of your login credentials.
- You are liable for all activity that occurs under your account.
- You agree to notify us immediately of any unauthorized access or breach.
- We reserve the right to suspend or terminate your account for violation of these Terms.
---
## 13. Limitation of Liability – UK Consumer Rights
Nothing in these Terms is intended to exclude or limit our liability where it cannot legally be excluded or limited, including:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory rights under the Consumer Rights Act 2015.
Under UK consumer law, you have statutory rights regarding the quality, fitness for purpose, and description of goods. These Terms do not override those rights.
---
## 14. Dispute Resolution
### 14.1 Informal Resolution
Before initiating legal proceedings, we encourage you to contact us to resolve disputes informally. Please email support@apollodirectuk.com with details of your concern.
### 14.2 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
### 14.3 Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms or your use of Apollo Direct UK.
### 14.4 Alternative Dispute Resolution
Unresolved disputes may be referred to independent alternative dispute resolution (ADR) services approved by Ofcom or Ombudsman schemes as applicable.
---
## 15. Severability
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, the provision shall be severed. All other provisions shall remain in full force and effect.
---
## 16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Apollo Direct UK regarding your use of our services and supersede all prior and contemporaneous agreements, understandings, and negotiations, whether oral or written.
---
## 17. Contact Information
For questions about these Terms, please contact:
**Apollo Direct UK**
Email: support@apollodirectuk.com
Address: Manchester, UK
Website: www.apollodirectuk.com
---
## 18. Right to Update Terms
Apollo Direct UK reserves the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised Terms.
---
© 2026 Apollo Direct UK. All rights reserved.
.