Shipping policy

Shipping Policy – Apollo Direct UK.

Last updated: 23 February 2026

1. General InformationThis Shipping Policy applies to all orders placed through Apollo Direct UK, including our Shopify store and any connected sales channels (such as TikTok Shop and Amazon).By placing an order, you agree to the terms outlined below.
2. 2. Shipping DestinationsUnited Kingdom (Mainland) – Full service available.UK Highlands, Islands & Channel Islands – Limited services and longer delivery times may apply.International Shipping – Selected products only. Availability, rates, and delivery times will be shown at checkout.We reserve the right to update available destinations at any time
3. .3. Processing TimeOrders are generally processed within 1–3 working days after payment is received.During busy periods (sales, holidays, product launches), processing times may be slightly longer.Custom and Aera print‑on‑demand or AI‑personalised items may require 3–7 working days for design and production before dispatch.Processing times do not include weekends or UK public holidays
4. .4. Shipping Methods, Times & Costs4.1 UK MainlandStandard Shipping (Free)Cost: £0Carrier: Royal Mail, Evri, DPD, or similarEstimated delivery: 3–7 working days after dispatchExpress Shipping (Paid, if offered at checkout)Cost: Displayed at checkoutEstimated delivery: 1–3 working days after dispatch4.2 UK Highlands, Islands & Channel IslandsCost and estimated delivery time are shown at checkout. Delivery may take 5–10 working days depending on location and carrier.4.3 International Shipping (if enabled)Available countries and rates are shown at checkout.Delivery usually takes 7–21 working days after dispatch, depending on destination and customs processing.Customers are responsible for all customs duties, import taxes, and local charges.All delivery times are estimates and cannot be guaranteed
5. .5. Dropshipping & Multiple ShipmentsApollo Direct UK operates using dropshipping and print‑on‑demand partners for many items.Orders containing items from different suppliers may arrive in separate packages and on different days.Some products may be shipped directly from UK or overseas partner warehouses.Tracking details will be provided where available for each shipment.
6. 6. Order TrackingOnce your order has been dispatched:You will receive a shipping confirmation email with tracking information (if available).Tracking updates may take up to 24–48 hours to appear in the carrier’s system.If tracking shows “delivered” but you have not received your order, please:Check with neighbours and safe places.Contact the carrier directly using the tracking number.If still unresolved, email us at support@apollodirectuk.com within 7 days of the marked delivery date.7. Shipping Address & Delivery Issues7.1 Incorrect or Incomplete AddressPlease ensure your shipping address is correct at checkout.We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.If an order is returned to us or our supplier due to an incorrect address, we may charge additional shipping fees to resend the parcel.7.2 Failed Delivery / Unclaimed ParcelsIf a parcel is returned as unclaimed or due to failed delivery attempts:We may issue a refund minus original shipping costs (if any) once the item is received back, orResend the parcel with an additional shipping charge, depending on the product and supplier.Some dropship items may not be returnable; in these cases refunds may not be possible.8. Customs, Duties & Taxes (International Orders)For orders shipped outside the UK:Customs, duties, VAT, and any local taxes are not included in our prices unless explicitly stated.These charges are the responsibility of the customer and may be collected by the local postal service or customs authority.We are not responsible for delays caused by customs checks.9. Delays & Force MajeureWe aim to meet the stated delivery times, but delays can occur due to factors outside our control, such as:Courier delaysWeather eventsCustoms inspectionsStrikes or transport disruptionsPeak-season congestionApollo Direct UK is not liable for such delays. However, if your order is significantly overdue, please contact us and we will liaise with the carrier or supplier to investigate.10. Damaged or Lost Packages10.1 Damaged in TransitIf your order arrives damaged:Take clear photos of the packaging and product.Contact us at support@apollodirectuk.com within 48 hours of delivery.Include your order number and evidence of damage.We will work with the carrier and supplier to provide a replacement or refund where appropriate.10.2 Lost in TransitA parcel is considered lost when:The tracking has not updated for an extended period; andThe carrier confirms it as lost.In such cases, we will offer a replacement or refund, subject to carrier investigation and supplier policy.11. Pre‑Orders & Back‑OrdersFrom time to time, we may offer pre‑order or back‑order items:Estimated dispatch dates will be shown on the product page.If your order includes both in‑stock and pre‑order items, we may ship them separately.Dates are estimates and may change due to production or supplier issues; we will notify you by email if significant changes occur.12. Changes to This Shipping PolicyWe may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.13. Contact UsFor any questions about shipping, please contact:Apollo Direct UK

Email: support@apollodirectuk.com

Location: Manchester, United Kingdom